For residents of the EU, please note that this Policy has been updated in accordance with the requirements of EU General Data Protection Regulation (GDPR). For residents of the US, by visiting, joining, or using PropertyHeads, or otherwise indicating that you agree to this Policy, you consent to and authorise our using your personal information as described in this Policy.
When you use PropertyHeads there are also expectations for how you must respect and protect the privacy of other members. These are spelt out in our Membership Agreement. Please read it. Violating these rules or other aspects of the PropertyHeads Membership Agreement may lead to a loss of account privileges, potentially including a permanent ban from PropertyHeads.
PropertyHeads is the property social network; we hope that people everywhere will use the PropertyHeads platform to enhance the property related aspects of their lives.
We use “PropertyHeads” here to refer to the PropertyHeads websites and our iOS and Android apps (also referred to as our Services) that provide you with access to that platform. We also use “PropertyHeads”, “we”, “us” and “our” to refer to the companies operating our Services.
The Services are operated and provided to you by PropertyHeads Group Ltd, a UK limited company, with registered office at 22-24 Elm Road, Leigh-on-Sea, Essex SS9 1SN, England.
Our legal bases for collecting, using, sharing and otherwise processing your information
PropertyHeads relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Policy. These legal bases include:
We process your information in furtherance of the following legitimate interests:
When we provide the Services, we collect or receive information in several different ways. In many cases you choose what information to provide, although some information is required in order to use PropertyHeads and for us to provide the Services. We use this information for the purposes that are described further below.
Note that not all PropertyHeads account types and features are available in all locations, so some of the examples below may not apply where you live.
4.1 From you, or with your permission. We collect a variety of information from you when you provide it to us directly, when we request it from you, or when you give us permission to get it from a third party source. We provide some examples of these below:
4.2 From your browser and device. Like nearly every other online service, we automatically collect technical information created when you visit or use PropertyHeads or read a message from us. We collect information from your browser, computer, or mobile device, which provide us with technical information when you use PropertyHeads as a member, including:
4.3 From third parties and public sources. We engage third party service providers and partners to provide us with information, and we also use publicly-available sources, such as:
We use the information we have to help us provide, operate, improve, understand, customise, support, and market our Services.
5.1 Growing the PropertyHeads community. We use information to identify and invite potential new members. For example, we use the information we have to identify new members and, if you ask us to, send invitations and reminders on your behalf, send direct-mail invitations, invite your Facebook friends.
5.2 Setting you up on PropertyHeads. In order to enable us to operate and provide the Services, we use information to get you started on PropertyHeads.
5.3 Provide and improve the Services. We use information to operate PropertyHeads and to improve our products and features:
5.4 Advertising. We use information to provide and improve advertisements and other commercial offerings:
We may customise advertising offerings you see on PropertyHeads based on information from our advertisers or vendors, or on your actions on PropertyHeads. (For example, a home services company might prepare a de-identified scramble, or hash, of customer addresses, to allow us to match that with a similarly de-identified scramble (hash) of addresses of members on PropertyHeads, and use that to offer a special deal to those customers who are PropertyHeads members. Or, if you search on PropertyHeads for a particular product, we might show you advertisements for providers of that product or related or similar products.)
You have controls over what and how your information is shared and used.
Profile sharing and visibility. You have choices about sharing your profile information:
Content sharing and visibility. You have choices about whether, how, and with whom you share Content:
Location information. If you granted PropertyHeads access to geolocation information from your mobile device, you can turn off that access at any time by changing the settings on your mobile device. To request deletion of your geolocation information, contact us.
Member communications. You have choices about the emails and notifications we send you:
Non-member communications. You have choices about invitations and reminders:
Deactivation and Deletion. You may choose to deactivate or delete your account:
You benefit from a number of rights in relation to your information that we process. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below.
In certain cases, such as for access to, rectification or deletion of your information, please be sure to read the options you have in the ‘Your Choices’ section above.
7.1 Access and Porting. You can access much of your PropertyHeads information by logging into your PropertyHeads account. For EU member accounts, if you require additional access or if you are not currently a PropertyHeads member, email us at firstname.lastname@example.org to request a copy of your PropertyHeads information. Where legally required, we will provide your information in an easily accessible format and assist in transferring some of this information to third parties.
7.2 Rectify, Restrict, Limit, Delete. You can also rectify, restrict, limit or delete much of your PropertyHeads information by logging into your PropertyHeads account. If you cannot do this, or you do not have a PropertyHeads account, please email us at email@example.com. As described above in ‘Your Choices’, you have a number of options to rectify, restrict, limit or delete your information, including your PropertyHeads account.
7.3 Object. If we process your information based on our legitimate interests explained above, or in the public interest and you have an EU member account, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your data for direct marketing, you can always object using the unsubscribe link in such communications, use Edit Profile or, if you do not have an account, by email at firstname.lastname@example.org.
7.5 Complain. If you have an EU member account and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.
We share information with service providers, affiliates, partners, and other third parties where it is necessary to perform the Membership Agreement, to provide the Services, or for any other purposes described in the Policy.
8.1 Sharing Content with members. PropertyHeads is a platform for members to share helpful property related information with each other. To that end, we make the Content you post on PropertyHeads, such as posts, replies, messages, and profile information, available to other PropertyHeads members based on the preferences in your settings, the preferences on the Content you provide, and as described in this Policy.
8.2 Publicly-available Content. In limited circumstances (for example to highlight popular businesses or topics), we may make short snippets of Content available, without your name or other identifying information, to the public (meaning non-members and search engines).
8.3 Marketing and spam. We know that you do not want spam or marketing calls from third parties, so we will never sell or rent your contact information to third parties, and we won’t share it with a third party unless we have your authorisation.
8.4 Advertising. You always have a choice as to whether or how you interact with an advertisement (for example, by replying or “thanking” them or by clicking to learn more about an offer). If you reply to an advertisement or other offer, we may share your reply with the advertiser, and we may log your interaction as part of tracking the overall effectiveness of the advertisement. Our systems are not currently configured to accept browsers’ “Do Not Track” signals, as no industry-wide standard for handling them has been adopted.
8.5 Third party service providers. We may share your personal information to help us operate, provide, improve, understand, customise, support, and market our Services. These third parties are contractually required to use it only to provide their service to us, and contractually barred from using it for their own purposes. (For example, we use a company to help test and analyse the performance of our website and mobile applications.)
8.6 Within the PropertyHeads corporate family. As we grow and PropertyHeads becomes available in more countries, we may expand our corporate family by establishing local subsidiaries or other affiliates in these countries as needed to help us provide PropertyHeads there.
8.7 Business re-organisation. In instances where the business is subject to a re-organisation, such as a merger or acquisition of some or all of its assets, we may, in accordance with our legitimate interests, need to share information in the course of the transaction. In such circumstances, your information may be disclosed, where permitted by applicable law, in connection with a corporate restructuring, sale, or assignment of assets, merger, or other changes of control or financial status of PropertyHeads.
8.8 Legal and safety reasons. We may retain, preserve, or share your personal information if we have a good-faith belief that it is reasonably necessary to (a) respond, based on applicable law, to a legal request (e.g., a subpoena, search warrant, court order, or other request from government or law enforcement); (b) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; (c) protect our rights, property, or safety; (d) enforce our Membership Agreement or any other agreements we have with you; (e) prevent physical injury or other harm to any person or entity, including yourself and members of the general public. Our legal team reviews every request received from law enforcement, and we frequently seek modifications of requests that we believe are procedurally flawed or too broad.
8.9 Aggregated information. We may share some aggregated or de-identified information about our members with companies we do business with or public bodies.
If you live outside the United States, we transfer personal data outside the EU in accordance with EU data protection law, including where it is necessary to provide the Services and perform the Membership Agreement.
9.1 Standard Contractual Clauses. We may use a legal mechanism known as “standard contractual clauses” to protect information transferred outside the EU. Standard contractual clauses refer to contracts between companies transferring personal information that contain standard commitments approved by the EU Commission protecting the privacy and security of the information transferred. To request a copy of the clauses, please email us at email@example.com.
9.2 Privacy Shield. We may also rely on the EU-US Privacy Shield where we transfer your information to the United States, such as to certain of our third party service providers, where such recipients are certified to receive your information under the Privacy Shield Program.
By continuing to use PropertyHeads, you understand that we may transfer and store your data outside your home country, including to and in the US, as described in this Policy. The privacy protections and the rights of authorities to access your personal information in some of these countries may not be the same as in your home country; PropertyHeads will only transfer personal data as permitted by law, and will take steps intended to ensure appropriate protection of your personal information. If you have questions, please email firstname.lastname@example.org.
We may retain your information in our server logs, our databases and our records for as long as necessary in light of the purposes set out in this Policy, subject to any legal obligations to further retain such information. We may retain your verification-related information for a reasonable period of time, even if you do not complete all verification steps, to assist with future verifications and to prevent abuse of our verification processes. If you decide not to verify the account and would like us to delete the verification information you provided, email us at email@example.com.
11.1 Account Security. PropertyHeads uses technical and organisational measures intended to keep your data secure, including using https on our web pages to reduce the risk of unauthorised interception of your communications during your visits to the website. However, the internet is not a fully secure environment and we cannot guarantee that your personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.
11.2 Other Services and Websites. In using PropertyHeads, you may come across links to websites and services operated by third parties (for example, if a member shares a link to a video on YouTube or if an advertiser provides a link to a contest). These third parties have their own privacy policies, which will apply to your activity if you click on the link and access their website or service. We do not accept any responsibility or liability for such external sites’ privacy and security practices.
11.3 Amendments to the Policy
From time to time we may make changes to this Policy, so please review it periodically. If we materially change our Policy, we will take steps to notify you in advance of the change, for example by emailing you or by posting a notice in your feed.
PropertyHeads Group Ltd, a UK limited company, with registered office at 22-24 Elm Road, Leigh-on-Sea, Essex SS9 1SN, England.
Last updated: 1 May 2018.