Privacy Policy

Welcome to PropertyHeads! We invite you to read this privacy policy, which explains our privacy practices and how we treat your information. It describes the types of information collected and created in connection with your use of PropertyHeads, how and why we use such information, who we share it with and your legal rights.  Unless indicated otherwise, this privacy policy (“Policy”) applies to all our website, domains, apps, products, services and features (the “Services”).

For residents of the EU, please note that this Policy has been updated in accordance with the requirements of EU General Data Protection Regulation (GDPR). For residents of the US, by visiting, joining, or using PropertyHeads, or otherwise indicating that you agree to this Policy, you consent to and authorise our using your personal information as described in this Policy.

When you use PropertyHeads there are also expectations for how you must respect and protect the privacy of other members. These are spelt out in our Membership Agreement. Please read it. Violating these rules or other aspects of the PropertyHeads Membership Agreement may lead to a loss of account privileges, potentially including a permanent ban from PropertyHeads.

1. What is PropertyHeads?

PropertyHeads is the property social network; we hope that people everywhere will use the PropertyHeads platform to enhance the property related aspects of their lives.

We use “PropertyHeads” here to refer to the PropertyHeads websites and our iOS and Android apps (also referred to as our Services) that provide you with access to that platform. We also use “PropertyHeads”, “we”, “us” and “our” to refer to the companies operating our Services.

2. Who provides the Services and controls my information?

The Services are operated and provided to you by PropertyHeads Group Ltd, a UK limited company, with registered office at 22-24 Elm Road, Leigh-on-Sea, Essex SS9 1SN, England.

Our legal bases for collecting, using, sharing and otherwise processing your information

PropertyHeads relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Policy. These legal bases include:

  • as is necessary to perform the Membership Agreement and to provide the Services;
  • where you have consented to the processing, which you may revoke at any time;
  • for PropertyHeads to comply with a legal obligation, a court order, or to exercise and defend legal claims;
  • when necessary to protect your vital interests, or those of others;
  • where you have made the information manifestly public;
  • where necessary in the public interest; and
  • where necessary for the purposes of PropertyHeads’s or a third party’s legitimate interests, such as those of visitors, members or partners.

3. Our legitimate interests

We process your information in furtherance of the following legitimate interests:

  • Keeping the Services safe and secure: We use your information as it is necessary to pursue our and our members’ legitimate interests in ensuring PropertyHeads is secure, such as by implementing and enhancing security measures and protections, protecting against fraud, spam and abuse, and enforcing our Membership Agreement.
  • Providing, improving and developing the Services: We use your information to provide the Services, including any personalised services. We do so as it is necessary to pursue our legitimate interests of providing an innovative and tailored offering to our members on a sustained basis.

4. Information we collect

When we provide the Services, we collect or receive information in several different ways. In many cases you choose what information to provide, although some information is required in order to use PropertyHeads and for us to provide the Services.  We use this information for the purposes that are described further below.

Note that not all PropertyHeads account types and features are available in all locations, so some of the examples below may not apply where you live.

4.1 From you, or with your permission. We collect a variety of information from you when you provide it to us directly, when we request it from you, or when you give us permission to get it from a third party source.  We provide some examples of these below:

  • When you register for PropertyHeads, you provide your name, address, phone number, profile photo, email address, and similar information.
  • If you decide to invite new members to join PropertyHeads, you can choose to share their residential or email address with us, or share your contacts with us, so we can send an invitation and follow-up reminders on your behalf.
  • If you use Facebook log in to PropertyHeads (or later connect your accounts for example uploading your profile photo), you authorise Facebook to share your personal information with us, including your name and email address.
  • If you want to support a local business, you can choose to share information about it, in the form of a Review.
  • If you want to help other PropertyHeads get to know you better, you may share information about yourself in your profile — typically about the properties in your life, and your property plans.
  • If you want to communicate with other PropertyHeads and share Content (as defined in our membership agreement), you might post something on PropertyHeads.
  • If you want to allow us to show you where you are, to tag your posts, photos and events by location, to verify your address (where available), you can share this in your settings.
  • If you contact us with a support request or comments, you provide us with your contact information and a description of the issue so we can respond.

4.2 From your browser and device. Like nearly every other online service, we automatically collect technical information created when you visit or use PropertyHeads or read a message from us. We collect information from your browser, computer, or mobile device, which provide us with technical information when you use PropertyHeads as a member, including:

  • Device data which tells us about the device you’re using: what type and model it is, its operating system and version, its unique identifier, crash data (if applicable), and what settings you’ve enabled. Your device and software settings affect what information your device makes available to us.
  • Log data which is automatically recorded by our servers based on data sent by your app or browser. This typically includes the date and time you visited, the browser or app version you used (and its settings), the URLs you came from and go to, your IP address and protocol, and how you used PropertyHeads (for example, which links you clicked on).
  • Cookie data which comes from “cookies” (small data files stored on your computer or mobile device) and similar technologies. Cookie data helps us recognise you, remember your preferences, and learn more about you; some, but not all, cookie data is associated with your PropertyHeads account. You can configure your browser to reject cookies, but doing so will prevent you from logging into our website. To learn more about our use of cookies, web beacons, and similar technologies, read our Cookie Policy.

4.3 From third parties and public sources. We engage third party service providers and partners to provide us with information, and we also use publicly-available sources, such as:

  • Vendors provide us with map information in order to create geo-locate properties and businesses.
  • Advertisers may provide us with information about their users or customers to personalise advertising or measure the performance of their advertisements.
  • Public sources, such as census data, street addresses, property maps, and postal address change information, provide us with information which helps us understand our members.
  • Vendors may provide information about members for advertising analytics, personalisation, and measurement purposes.

5. How we use your information

We use the information we have to help us provide, operate, improve, understand, customise, support, and market our Services.

5.1 Growing the PropertyHeads community. We use information to identify and invite potential new members. For example, we use the information we have to identify new members and, if you ask us to, send invitations and reminders on your behalf, send direct-mail invitations, invite your Facebook friends.

5.2 Setting you up on PropertyHeads. In order to enable us to operate and provide the Services, we use information to get you started on PropertyHeads.

  • For residential members, we may verify that you live at the address you gave us through a combination of your address and a second factor, such as a code we provide you, the address associated with your credit card or NI number (where permitted by law), manual verification by the member who invited you or by a Lead, or geo-verification if you are offered and choose that option.
  • If you sign up via Facebook or connect your accounts, we use your Facebook information to automatically create your PropertyHeads account, populate your profile, and request a password, so you can log into PropertyHeads in the future without connecting through Facebook.
  • Once you register, your personal information is used to populate your profile.
  • We use business information to create Local Groups, which help members learn about the businesses in their area.
  • For business or other special accounts, we may verify your address using third-party or publicly available sources, such as business listings or your website.

5.3 Provide and improve the Services. We use information to operate PropertyHeads and to improve our products and features:

  • To help you publish Content and view and respond to Content from other members, based on your post settings.
  • To highlight popular topics and tailor your newsfeed.
  • To help support businesses recommended by PropertyHeads members.
  • To understand the aggregate and anonymised trends, usage statistics, and demographic data of the members we serve.
  • To respond to your support requests and comments.
  • To test and evaluate potential new products and features on PropertyHeads.
  • To diagnose and resolve problems, analyse trends, and monitor aggregate usage and resource needs.
  • For our own marketing activities, such as carrying out analysis to create statistics on and insights into the use of our Services.

5.4 Advertising. We use information to provide and improve advertisements and other commercial offerings:

  • To measure whether an advertisement was interesting to members.
  • To measure whether an advertisement was effective for the advertiser.
  • To help personalise advertisements based on what we think will be of interest to you.

We may customise advertising offerings you see on PropertyHeads based on information from our advertisers or vendors, or on your actions on PropertyHeads. (For example, a home services company might prepare a de-identified scramble, or hash, of customer addresses, to allow us to match that with a similarly de-identified scramble (hash) of addresses of members on PropertyHeads, and use that to offer a special deal to those customers who are PropertyHeads members. Or, if you search on PropertyHeads for a particular product, we might show you advertisements for providers of that product or related or similar products.)

6. Your Choices

You have controls over what and how your information is shared and used.

Profile sharing and visibility. You have choices about sharing your profile information:

  • You decide how much of your personal information, such as the street number of your home address, to share in your personal profile, and how much of your profile to share with different members of PropertyHeads by using your profile settings.
  • If you want to share information about your family in your profile, such as photos, please ensure you have their permission.

Content sharing and visibility. You have choices about whether, how, and with whom you share Content:

  • You can share Content with other PropertyHeads members, in the form of a private message from you to other members, or a post shared with your network, or with a Group. Some types of Content, such as Reviews, may be shared more widely across PropertyHeads or as “public,” meaning accessible to search engines and non-members. Use your settings and the selections available when you post Content to control visibility.
  • Comments tagged to a business may be viewable on the business’s Local Page and may be automatically shared with the business, unless you opt out of sharing.
  • When you recommend a business, your profile picture may be viewable on the business’s Local Page with your name.
  • If a business you recommend advertises on PropertyHeads, your Recommendation may appear in, near, or adjacent to advertisements from the recommended business. If you do not want your recommendation used this way, you can opt out by removing (“un-recommending”) your recommendation.
  • Replies (other than Recommendations) and “thanks” in a conversation are visible to the same PropertyHeads members as the original post that started the conversational thread.
    • When replying to a post, your profile picture, name and neighbourhood can be seen by anyone who can see the original post.
  • You can edit your posted Content or delete it from PropertyHeads as long as your account is active, with the limited exceptions noted below.
    • Private messages from you to a specific member or members cannot be individually deleted, whether from your side or from the inbox of the recipient(s). (If you delete your account, private messages may remain visible to the recipient(s) but attributed without your identity (e.g., “A Member”), along with all of your other posted Content
    • Please note that deleting a post will result in removal of all replies to that post too.

Location information. If you granted PropertyHeads access to geolocation information from your mobile device, you can turn off that access at any time by changing the settings on your mobile device. To request deletion of your geolocation information, contact us.

Member communications. You have choices about the emails and notifications we send you:

  • You can manage your email and notifications preferences on your Edit Profile page. Certain member-related administrative emails cannot be turned off; the only way to end those is to delete or deactivate your PropertyHeads account.

Non-member communications. You have choices about invitations and reminders:

  • If you aren’t a member and don’t want to receive invitations or reminders, please contact us to opt-out of future email invitations or reminders or to ask us to amend or delete any personal information about you.

Deactivation and Deletion. You may choose to deactivate or delete your account:

  • You can deactivate your account through your profile settings, with immediate effect; to request reactivation, you simply log back in to PropertyHeads and indicate that you wish to reactivate.
    • Account deactivation ends all email notifications; you will no longer appear in people searches.
    • Content you shared before deactivating will remain on PropertyHeads, attributed to a limited member profile with your name and photo, except for any individual Content items you deleted before you deactivated your account. If you wish to have this Content removed you must contact us.
  • To request deletion of your account, please contact us at admin@PropertyHeads.com; account deletion may take up to one month. Account deletion cannot be undone.
    • Account deletion ends all email notifications; you will no longer appear in people searches.
    • Account deletion deletes all of your previously posted Content and all data relevant to you except that: (a) private messages may remain visible to the recipient(s) but attributed without your identity (e.g., “A Member”); and (b) we may retain account records to the extent we believe necessary for legal, safety, or other legitimate reasons.
    • Because deletion removes your account information from our systems, you may in the future receive new invitations to join PropertyHeads. If you wish to opt-out, contact us.

 

7. Your Rights

You benefit from a number of rights in relation to your information that we process. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below.

In certain cases, such as for access to, rectification or deletion of your information, please be sure to read the options you have in the ‘Your Choices’ section above.

7.1 Access and Porting. You can access much of your PropertyHeads information by logging into your PropertyHeads account. For EU member accounts, if you require additional access or if you are not currently a PropertyHeads member, email us at admin@propertyheads.com to request a copy of your PropertyHeads information. Where legally required, we will provide your information in an easily accessible format and assist in transferring some of this information to third parties.

7.2 Rectify, Restrict, Limit, Delete. You can also rectify, restrict, limit or delete much of your PropertyHeads information by logging into your PropertyHeads account. If you cannot do this, or you do not have a PropertyHeads account, please email us at admin@propertyheads.com. As described above in ‘Your Choices’, you have a number of options to rectify, restrict, limit or delete your information, including your PropertyHeads account.

7.3 Object. If we process your information based on our legitimate interests explained above, or in the public interest and you have an EU member account, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your data for direct marketing, you can always object using the unsubscribe link in such communications, use Edit Profile or, if you do not have an account, by email at admin@propertyheads.com.

7.4 Revoke consent. Where you have previously provided your consent, you have the right to withdraw your consent to the processing of your information at any time. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications or by changing your profile settings. You can also revoke any consent you have provided to us for our collection of your geolocation information by changing the setting on your mobile device. If you withdraw your consent to the use of your information for purposes set out in this Policy, you may not have access to all (or any) of our Services and we might not be able to provide you all (or any) of the Services under this Privacy Policy and our Membership Agreement. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.

7.5 Complain. If you have an EU member account and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.

8. Sharing information with third parties

We share information with service providers, affiliates, partners, and other third parties where it is necessary to perform the Membership Agreement, to provide the Services, or for any other purposes described in the Policy.

8.1 Sharing Content with members. PropertyHeads is a platform for members to share helpful property related information with each other. To that end, we make the Content you post on PropertyHeads, such as posts, replies, messages, and profile information, available to other PropertyHeads members based on the preferences in your settings, the preferences on the Content you provide, and as described in this Policy.

8.2 Publicly-available Content. In limited circumstances (for example to highlight popular businesses or topics), we may make short snippets of Content available, without your name or other identifying information, to the public (meaning non-members and search engines).

8.3 Marketing and spam. We know that you do not want spam or marketing calls from third parties, so we will never sell or rent your contact information to third parties, and we won’t share it with a third party unless we have your authorisation.

8.4 Advertising. You always have a choice as to whether or how you interact with an advertisement (for example, by replying or “thanking” them or by clicking to learn more about an offer). If you reply to an advertisement or other offer, we may share your reply with the advertiser, and we may log your interaction as part of tracking the overall effectiveness of the advertisement. Our systems are not currently configured to accept browsers’ “Do Not Track” signals, as no industry-wide standard for handling them has been adopted.

8.5 Third party service providers. We may share your personal information to help us operate, provide, improve, understand, customise, support, and market our Services. These third parties are contractually required to use it only to provide their service to us, and contractually barred from using it for their own purposes. (For example, we use a company to help test and analyse the performance of our website and mobile applications.)

8.6 Within the PropertyHeads corporate family. As we grow and PropertyHeads becomes available in more countries, we may expand our corporate family by establishing local subsidiaries or other affiliates in these countries as needed to help us provide PropertyHeads there.

8.7 Business re-organisation. In instances where the business is subject to a re-organisation, such as a merger or acquisition of some or all of its assets, we may, in accordance with our legitimate interests, need to share information in the course of the transaction. In such circumstances, your information may be disclosed, where permitted by applicable law, in connection with a corporate restructuring, sale, or assignment of assets, merger, or other changes of control or financial status of PropertyHeads.

8.8 Legal and safety reasons. We may retain, preserve, or share your personal information if we have a good-faith belief that it is reasonably necessary to (a) respond, based on applicable law, to a legal request (e.g., a subpoena, search warrant, court order, or other request from government or law enforcement); (b) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; (c) protect our rights, property, or safety; (d) enforce our Membership Agreement or any other agreements we have with you; (e) prevent physical injury or other harm to any person or entity, including yourself and members of the general public. Our legal team reviews every request received from law enforcement, and we frequently seek modifications of requests that we believe are procedurally flawed or too broad.

8.9 Aggregated information. We may share some aggregated or de-identified information about our members with companies we do business with or public bodies.

9. Data transfers

If you live outside the United States, we transfer personal data outside the EU in accordance with EU data protection law, including where it is necessary to provide the Services and perform the Membership Agreement.

9.1 Standard Contractual ClausesWe may use a legal mechanism known as “standard contractual clauses” to protect information transferred outside the EU. Standard contractual clauses refer to contracts between companies transferring personal information that contain standard commitments approved by the EU Commission protecting the privacy and security of the information transferred. To request a copy of the clauses, please email us at admin@propertyheads.com.

9.2 Privacy Shield. We may also rely on the EU-US Privacy Shield where we transfer your information to the United States, such as to certain of our third party service providers, where such recipients are certified to receive your information under the Privacy Shield Program.

By continuing to use PropertyHeads, you understand that we may transfer and store your data outside your home country, including to and in the US, as described in this Policy. The privacy protections and the rights of authorities to access your personal information in some of these countries may not be the same as in your home country; PropertyHeads will only transfer personal data as permitted by law, and will take steps intended to ensure appropriate protection of your personal information. If you have questions, please email admin@propertyheads.com.

10. Data retention

We may retain your information in our server logs, our databases and our records for as long as necessary in light of the purposes set out in this Policy, subject to any legal obligations to further retain such information. We may retain your verification-related information for a reasonable period of time, even if you do not complete all verification steps, to assist with future verifications and to prevent abuse of our verification processes. If you decide not to verify the account and would like us to delete the verification information you provided, email us at admin@propertyheads.com.

11 Additional information

11.1 Account Security. PropertyHeads uses technical and organisational measures intended to keep your data secure, including using https on our web pages to reduce the risk of unauthorised interception of your communications during your visits to the website. However, the internet is not a fully secure environment and we cannot guarantee that your personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.

11.2 Other Services and Websites. In using PropertyHeads, you may come across links to websites and services operated by third parties (for example, if a member shares a link to a video on YouTube or if an advertiser provides a link to a contest). These third parties have their own privacy policies, which will apply to your activity if you click on the link and access their website or service. We do not accept any responsibility or liability for such external sites’ privacy and security practices.

11.3 Amendments to the Policy

From time to time we may make changes to this Policy, so please review it periodically. If we materially change our Policy, we will take steps to notify you in advance of the change, for example by emailing you or by posting a notice in your feed.

12. Contact Us

PropertyHeads Group Ltd, a UK limited company, with registered office at 22-24 Elm Road, Leigh-on-Sea, Essex SS9 1SN, England.



Last updated: 1 May 2018.

arrow