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PropertyHeads Privacy Policy

Welcome to PropertyHeads! We invite you to read this privacy policy, which describes our privacy practices, including how and when we handle the member and visitor information collected and created through your use of PropertyHeads.

What is this document?

This policy is a part of the PropertyHeads Membership Agreement, and it controls over any conflicts with that agreement. Please read this policy carefully. By visiting, joining, or using PropertyHeads, or otherwise indicating that you agree to this policy, you consent to and authorize our using your personal information as described in this policy. If you don’t consent to us using your information as described, please stop using PropertyHeads and, if you are a member, delete your account. Please contact us if you have any questions or concerns.

Who or what is PropertyHeads?

PropertyHeads is the property social network; we hope that people everywhere will use the PropertyHeads platform to enhance the property related aspects of their lives. We use “PropertyHeads” here to refer to the website and our iOS and Android apps (also referred to as our “Services”) that provide you with access to that platform. We also use “PropertyHeads” to refer to the companies operating our Services.

The Services are operated and provided to you by PropertyHeads Group Ltd, a UK limited company, with registered office at 22-24 Elm Road, Leigh-on-Sea, Essex SS9 1SN, England.

What are PropertyHeads’ rules and expectations about member privacy and information?

PropertyHeads can be a great way for members to come together and build networks. To make it work, we have some clear ground rules and expectations about member information and privacy:

  • Don’t share your network’s information or non-public Content without their permission.

    • It’s important to PropertyHeads that members should be able to communicate privately amongst themselves; that’s why we restrict who can access your Content.

    • If you take information or Content shared by one member to another member and share it outside their network without their permission, you are violating that member’s expectations; that behaviour is a serious breach of trust.

  • Don’t share your personal account with someone else.

    • It’s important to PropertyHeads that members be who they say they are. If you share your account, it’s not clear who is behind your name. (We make an exception for business profiles and similar specialized accounts, since a business or news organization may need to authorize more than one person to manage its account.)

  • Don’t gather information from PropertyHeads, either manually or using automation (such as through scripts, robots, crawlers or spiders).

  • We know that you do not want spam or marketing phone calls from third parties, so we will never sell or rent your personal information to third parties, and we won’t share it with a third party unless we have your authorization. Similarly, it is never OK for you to give, sell, rent, or otherwise share your network’s information from PropertyHeads to third parties.

Violating any of the above or other aspects of the PropertyHeads Member Agreement may lead to a loss of account privileges, potentially including a permanent ban from PropertyHeads.

What information does PropertyHeads collect, and how?

PropertyHeads collects information a few different ways:

We collect information from you, when you give it to us directly or give us the OK to get it from another source.
For example, when you register for PropertyHeads, you voluntarily provide your name, profile photo, email address, and similar information. Here are some other ways that you might provide us with information: If you decide to invite new members to join PropertyHeads, you might share their residential or email address with us, or share your contacts with us, so we can send an invitation and follow-up reminders on your behalf.

  • If you use Facebook to register for or log in to PropertyHeads (or later connect your accounts), you authorize Facebook to share your personal information with us, including your email address and publicly available information about you and your Facebook friends.

  • If you want to support a local business, you might share information about it, in the form of a recommendation or by creating a business profile, where available.

  • If you want to help your network and PropertyHeads get to know you better, you may share information about yourself in your profile — your interests, skills, or even what you love about property.

  • If you want to communicate with your network and share Content (as defined in our member agreement), you might post something on PropertyHeads.

  • If you want to allow us to show where you are on a map, to tag your posts, photos and events by location, to verify your address (where available), or to display activities and Content that may be relevant to your current location, we may ask your permission to access geolocation information from your mobile device.

  • If you contact us with a support request or comments, you may provide us with your contact information and a description of the issue so we can respond.

We collect information from your browser, computer, or mobile device, which provide us with technical information when you use PropertyHeads as a visitor or member. Like nearly every other online service, we automatically collect technical information created when you visit or use PropertyHeads or read a message from us, including:

  • Device data, which tells us about the device you’re using: what type and model it is, its operating system and version, its unique identifier, crash data (if applicable), and what settings you’ve enabled. Your device and software settings affect what information your device makes available to us.

  • Log data, which is automatically recorded by our servers based on data sent by your app or browser. This typically includes the date and time you visited, the browser or app version you used (and its settings), the URLs you came from and go to, your IP address and protocol, and how you used PropertyHeads (for example, which links you clicked on).

  • Cookie data, which comes from “cookies” (small data files stored on your computer or mobile device) and similar technologies. Cookie data helps us recognize you, remember your preferences, and learn more about you; some, but not all, cookie data is associated with your PropertyHeads account. You can configure your browser to reject cookies, but doing so will prevent you from logging into our website.

We collect information from our vendors and from advertisers. For example, we obtain map information from mapping companies, and an advertiser may provide us with information about whether a sponsored post on PropertyHeads led to purchases.

We collect information from public sources, such as census data, street addresses, and postal address change information. This helps us understand our members and potential areas for expansion.

How do we use the information we collect?

We use information to identify and invite potential new members, and to set up new PropertyHeads territories.

  • If you decide to invite new members to join PropertyHeads, you might share their residential or email address with us, or share your contacts (or social-media friends list) with us, so we can send an invitation and reminders on your behalf.

  • We use public sources to help identify potential new members (well, technically, addresses not already associated with a PropertyHeads membership); and, on rare occasions, use that information to send direct-mail invitations.

  • If you register or log in via Facebook, we may give you the option to invite your Facebook friends to PropertyHeads. Those friends will see some information about you along with your invitation.

We use information to get you started on PropertyHeads:

  • For residential members, we may verify that you live at the address you gave us through a combination of your address and a second factor, such as a code we provide you, digits from your credit card or social security number (where permitted by law), or manual verification by the member who invited you.

  • If you sign up via Facebook or connect your accounts, we use your Facebook information to automatically create your PropertyHeads account, populate your profile, and request a password, so you can log into PropertyHeads in the future without connecting through Facebook.

  • Once you register, your personal information is used to populate your profile.

  • We use business information to create business profiles, which help members learn about the businesses of interest.

  • For business or other special accounts, we may verify your address using third-party or publicly available sources, such as business listings or your website.

We use information to operate PropertyHeads and to improve our products and features:

  • To help you publish Content and view and respond to Content from other members, based on your settings and posting selections.

  • To highlight relevant topics or resources.

  • To help support businesses recommended by PropertyHeads members.

  • To understand the aggregate demographics of the members and neighbourhoods we serve.

  • To respond to your support requests and comments.

  • To test and evaluate potential new products and features on PropertyHeads.

  • To diagnose and resolve problems, analyze trends, and monitor aggregate usage and resource needs.

Where available we use information to provide and improve sponsored posts and other commercial offerings. Privacy is an important tenet on PropertyHeads, so we do not give your personal information to advertisers without your authorization. Rather, we use information:

  • To measure whether a sponsored post was interesting to members.

  • To measure whether a sponsored post was effective for the advertiser.

  • To help target offers and other ads, based on what we think will be interesting to you.

What choices do you have?

We work to give you control over what and how you choose to share on PropertyHeads.

You have choices about sharing your profile information:

  • You decide how much personal information, such as the street number of your home address, to share in your personal profile, and how much of your profile to share with different audiences by using your profile settings.

  • If you want to share information about your family in your profile, such as photos, please ensure you have their permission.

You have choices about invitations and reminders:

  • If you aren’t a member and don’t want to receive invitations or reminders, please contact us to opt-out of future email invitations or reminders or to ask us to amend or delete any personal information about you.

You have choices about whether, how, and with whom you share Content:

  • You can share Content with other PropertyHeads members, in the form of a private message from you to another member, or a post shared with your network, or with a Group. Some types of Content may be shared more widely across PropertyHeads or as “public,” meaning accessible to search engines and non-members. Use your settings and the selections available when you post Content to control visibility.

  • Comments tagged to a business may be viewable on the business’s profile and will be automatically shared with the business, unless you opt out of sharing.

  • If a business you recommend advertises on PropertyHeads, your recommendation may appear in, near, or adjacent to sponsored posts or other advertisements from the recommended business. If you do not want it used this way, you can opt out by removing it.

  • You can edit your posted Content or delete it from PropertyHeads as long as your account is active, with the limited exceptions noted below.

    • Private messages from you to a specific member or members cannot be individually deleted, whether from your side or from the inbox of the recipient(s). (If you delete your account, private messages are deleted, along with all of your other posted Content.)

    • If you’ve shared Content with a group, you cannot remove it from the group recipients.

    • Please note that deleting a post will result in removal of all replies to that post too.

You have choices about the emails and notifications we send you:

  • You can manage your email preferences on your profile settings. By default, you are signed up for certain broadcast emails applicable to your area and or situation; you can change this in your settings. Certain member-related administrative emails cannot be turned off; the only way to end those is to delete or deactivate your PropertyHeads account.

If you granted PropertyHeads access to geolocation information from your mobile device, you can revoke that grant at any time by changing the settings on your mobile device.

How does PropertyHeads share information about me with third parties?

PropertyHeads is a platform for members to share property information with each other. To that end, we make the Content you post on PropertyHeads, such as posts, replies, messages, and profile information, available to other PropertyHeads members based on the preferences in your settings, the preferences on the Content you provide, and as described in this policy.

As we’ve said above, we know that you do not want spam or marketing calls from third parties, so we will never sell or rent your personal information to third parties, and we won’t share it with a third party unless we have your authorization.

A few words about advertising: With respect to advertisers on PropertyHeads you always have a choice as to whether or how you interact with a sponsored post or other advertisement (for example, by replying or “thanking” them for the post or by clicking to learn more about an offer). If you reply to a sponsored post or other offer, we send your reply to the advertiser, and we may log your interaction as part of tracking the overall effectiveness of the ad.

We may customize the sponsored posts or other ad offerings you see on PropertyHeads based on information from our advertisers, or on your actions on PropertyHeads. In the future, we may also offer ads that are personalized based on your actions off PropertyHeads; if we do this, we will provide you with notice and choices about it.

In the future, we may offer you a feature that allows you to use your PropertyHeads account credentials to log in to someone else’s services, apps, or websites. If you opt in to use this feature then with your permission, PropertyHeads will provide the other service with your personal information, such as your name and email address. Their use of this information, and other data about your use of their service, will be governed by their privacy policy.

In the future, we may present you the option to purchase goods or services through a third-party payment processor. If you choose to make a such a purchase, we may share your information with the payment processor as necessary to conclude the transaction, as well as with the company or person you’re buying from. Any information that you provide for sharing for this purpose will be subject to their privacy policy.

We share some aggregated information about our membership with news organisations and business partners. In limited circumstances we may make snippets of Content available, without your name or other identifying information, to the public (meaning non-members and search engines).

We may share your personal information with third-party service providers doing work for us. These third parties are contractually required to use it only to provide their service to us, and contractually barred from using it for their own purposes. (For example, we use a company to help test and analyse the performance of our website and mobile applications.)

We may share your information within our “corporate family”, meaning PropertyHeads Group Ltd and any subsidiary company. Upon or in anticipation of the merger or acquisition of our company and/or all or part of its assets, your personal information may be transferred. If you have questions about the PropertyHeads family of companies, contact us.

Legal and Safety Reasons. We may retain, preserve, or share your personal information if we have a good-faith belief that (a) we are legally required to do so in response to a legal request or (b) that it is necessary or appropriate to do so to protect our rights, property, or safety; to enforce our Membership Agreement or any other agreements we have with you; or to prevent physical injury or other harm to any person or entity, including yourself and members of the general public. Our legal team reviews every request received from law enforcement, and we frequently seek modifications of requests that we believe are procedurally flawed or too broad.

What else should you understand about your information and PropertyHeads?

Data Retention. We may retain your information in our server logs, our databases and our records for as long as necessary in light of the purposes set out in this privacy policy, subject to any legal obligations to further retain such information. We may retain your verification-related information for a reasonable period of time, even if you do not complete all verification steps, to assist with future verifications and to prevent abuse of our verification processes. If you decide not to verify the account and would like us to delete the verification information you provided, contact us.

Account Security. PropertyHeads uses technical and organizational measures intended to keep your data secure, including using https on our web pages to reduce the risk of unauthorized interception of your communications during your visits to the website. However, the internet is not a fully secure environment and we cannot guarantee that your personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.

Accessing Your Information. You can access much of your PropertyHeads information by logging into your PropertyHeads account. For EU members: If you require additional access or if you are not currently a PropertyHeads member, email us at to request a copy of your PropertyHeads information.

Export of Data. For the purposes of the EU Data Protection Directive (95/46/EC), PropertyHeads Group Ltd is the controller of the personal data of non-US members and visitors collected, used and shared through the Services. PropertyHeads transfers personal data outside the EU in accordance with the Directive. For example, PropertyHeads may use a legal mechanism known as “standard contractual clauses” to protect EU personal information transferred outside the EU. Standard contractual clauses refer to contracts between companies transferring personal information that contain standard commitments approved by the EU Commission protecting the privacy and security of the information transferred. If you are a non-US member or visitor, then by continuing to use PropertyHeads, you authorize us to transfer and store your data outside your home country, including to and in the US, as described in this policy. The privacy protections and the rights of authorities to access your personal information in some of these countries may not be the same as in your home country; PropertyHeads will only transfer personal data as permitted by law, and will take steps intended to ensure appropriate protection of your personal information. If you have questions, please contact us.

Other Services and Websites. In using PropertyHeads, you may come across links to websites and services operated by third parties (for example, if a member shares a link to a video on YouTube). These third parties have their own privacy policies, which will apply to your activity if you click on the link and access their website or service. We do not accept any responsibility or liability for such external sites’ privacy and security practices.

Amendment. From time to time we may make changes to this privacy policy. The most up-to-date version of the privacy policy is available here. If you continue to access or use PropertyHeads after the date any revised privacy policy comes into force, you will be deemed to have consented to the revised privacy policy.