Help! What to do if you

Help! What to do if you've hired a rogue/cowboy tradesperson

You’ve been scammed! That tradesperson
you trusted has left you with nothing but broken promises and a botched job.
You’re seriously out of pocket; and even worse, you feel fooled, let down and
maybe even frightened.

Wherever you live and whatever your
circumstances, everyone is at risk of being conned by a corrupt contractor. And
the consequences can be financially and emotionally devastating. These rogue tradespeople
promise everything but give nothing -apart from wrecked homes, bad feelings,
financial angst and broken dreams.

If you have fallen victim to a cowboy tradesperson,
our expert advice will put you on the right track to getting justice.  Most
people in crisis want one main thing sorted out - the building works finished
or just put right so they can get on with living a normal life.

We can help you do just that.

So here’s what you do:

1: Let Them Know

Point out the poor quality of the work
and ask the trader to take the necessary action to rectify/ improve it. In most
cases, you are expected to give a tradesperson at least one chance to fix their
mistakes. If you’re not confident dealing with the tradesperson yourself, get a
friend or family member involved or ask someone you trust to be present as a
witness. If you feel threatened at any time, call the police immediately.

2: Get a Second Opinion

It is a legal requirement under the
Supply of Goods and Services Act 1982 that all work must be carried out with
“reasonable care and skill”.  If a rogue tradesperson
tries to convince you that their work is to a high standard (which they often
do) seek a second opinion to confirm your suspicions. Following that, inform
the tradesperson that you won’t be hiring them for any further work.

Get a second opinion

Get Your Money Back

Once you have informed the tradesperson that you will no longer be
using their services, you can ask for a refund for the parts of the work that
you feel are unsatisfactory. You can also claim for any future costs that you
may have to pay to hire another tradesperson to rectify their errors. If the tradesperson
refuses to pay back any of the money they owe, you can take them to court to
claim your refund as well as compensation for any other financial loss (such as
having to take time off work) as a result of sub-standard work. If you paid the
tradesperson with a credit card, you may be able claim back your money from the
credit card company (Section 75 of the Consumer Credit Act 1974). If the
building work was insured, you could try to make a claim on your insurance

Seek Support

Falling victim to the scams of rogue traders can be extremely
stressful, so it’s important that you seek support from your family and
friends. People understand how easy it is to put your trust into a seemingly
“professional” tradesperson; and those who care about you will want to help you
as much as they can. Don’t be embarrassed to talk about what has happened and
to seek help. Being a victim of a cowboy tradesperson is a stressful ordeal,
and hiding your problems and bottling up your feelings can lead to further
feelings of isolation and anxiety.   

Citizens Advice are also there to support you and can put you in touch with the correct people to investigate your case and take action against the rogue trader. In the unlikely event that your tradesperson belongs to a Trade Association, you can involve them too.  A Trade Association may offer a dispute resolution scheme that you can use, but bear in mind that you’ll need to show that you’ve tried to resolve the issues with the trader first. Remember to keep records of all your estimates, invoices and contracts as well as a log of everything that you’ve paid as evidence.

What your cowboy tradesperson has done constitutes as fraud, and the law
takes a very harsh view of rogue traders. No matter how defeated you feel,  do not let your cowboy trader get away with
what they’ve done.   

The best solution, always, is to take the time and find someone who’ll do it right the first time. And that’s where a search of PropetyHeads Professionals to identify tradespeople your friends and contacts trust can help. You can also search the PropertyHeads Blacklist to identify tradespeople who have already been convicted of offences.

Published: 2019-02-06 12:51:59