Agent and Business Addendum
1. Agent or Business Account Creation and Claiming.Our mission is help everyone make smarter property choices. We make business features, such as Agent or Business Accounts, available at our discretion for use in support of that mission. Agent or Business Accounts on PropertyHeads contain a basic set of details about the business, such as street address, business category, telephone number, and a location map. If individual users have recommended or commented about the business, the Agent or Business Account may also show those recommendations or comments. Some Agent or Business Accounts on PropertyHeads are created based on third-party sources, such as business listing services. PropertyHeads individual members may also be able to create a listing for a business if one does not already exist.
You should only share Agent or Business account credentials with other authorized users. You and your business are responsible for maintaining the security of your account, including protecting your password, and you are responsible for any use of your account by others.
You are responsible for your business and you must comply with our Community Guidelines and all applicable laws and industry standards, including by maintaining any necessary licenses and approvals and providing any required disclaimers, warnings, or notices. By claiming an Agent or Business Account or creating an account for your business, you represent and warrant that the information you provided to PropertyHeads is accurate and truthful, that you and the business meet the eligibility requirements, and that your business complies with all applicable laws or other requirements. You promise to uphold that accuracy, eligibility, and legal compliance throughout your time on PropertyHeads, and to deactivate your page or account promptly if you cannot.
Agent or Business Accounts and accounts are available only to lawful businesses. Business accounts are different from personal accounts, but the same membership eligibility requirements apply to both. PropertyHeads reserves the right to suspend or deactivate Agent or Business Accounts or business accounts that we think do not meet the eligibility criteria or do not benefit the community.
3. Accurate Registration.
We reserve the right to verify or confirm the information that you submit to us when claiming an Agent or Business Account or creating a business account. If we are unable to confirm information or learn that it is inaccurate, we may suspend or deactivate the account. You understand that PropertyHeads presumes your actions and those of other members associated with your business are authorized and legitimate. PropertyHeads is not responsible for your Agent or Business Account, and has no obligation (but reserves the right) to verify the scope of authority of you or any other members associated with your business.
Your business account is tied to your role with that business. If your business position terminates (for example, you resign), then you must unclaim the Agent or Business Account and, if applicable, deactivate or transfer your business account. For example, your employer may want someone else to claim and manage the business's Agent or Business Account. If you need assistance with page transfer or account deactivation, please contact us.
4. Using Your Agent or Business Account.
a. Using Your Agent or Business Account. Once you claim your Agent or Business Account, you can edit it to correct errors or to add more Content, such as a logo and a welcome message to local users.
Messages that you post as your business (where that feature is available), such as replies to individual members who recommended your business, will be affiliated with and have the same visibility as your Agent or Business Account. However, replies to private messages are visible only to you and the member you replied to.
c.Interacting with Others On PropertyHeads. You and your business are responsible for your acts as a business on PropertyHeads. Your interactions with PropertyHeads members will affect the reputation of your business, so please choose your words and actions accordingly. For example, how gracefully your business responds to a negative comment may affect members' perception as much (or more) as the comment itself.
Individual members have the ability to opt out of receiving messages from any member, including agent and business members, and some members communicating with or commenting about you or your business may choose to opt out of communications from you.
We do not take responsibility for your interactions with other PropertyHeads members, and you agree agree to hold harmless and indemnify PropertyHeads, including its affiliates, officers, agents, and employees, from any claim, suit or action arising from or related to your use of PropertyHeads or violation of these Terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys' fees.
Our system is designed to prevent business members from viewing, searching, or otherwise accessing conversations or direct-messages between individual members. Business members do not have access to individual-to-individual Content. If you have a personal account as well as a business account, please respect the difference between the two account types, and use each account type for its intended purpose only.
f.Content. Your business Content includes your replies and other communications with individual members, any posts you make on PropertyHeads, and the information your business shares on its profile. For Agent accounts, Content also refers to your property listings. You and your business retain all ownership rights to the Content (as defined in the Member Agreement) that you share through PropertyHeads. You and your business allow us to make any Content on your business profile available for search engine optimization (SEO) purposes, and to use and publish your Content as otherwise described in the Member Agreement.
You and the business, and not PropertyHeads, are responsible for the Content you submit. We reserve the right to suspend or deactivate business accounts if we think the business Content or other account activity does not benefit PropertyHeads individual users relevant to the business. As stated in the Member Agreement, you must not provide us with any Content that you don't have the right to publish, that violates any code of conduct or ethics applicable to you, or that is defamatory, infringing, illegal or otherwise tortious. Claims of copyright infringement should be addressed as directed in the Member Agreement. PropertyHeads reserves the right to forward any other requests or claims based on your Content to your business for resolution.
You acknowledge that each PropertyHeads member (and not PropertyHeads) is responsible for the Content shared by that member. If you believe that a member's Content, such as an unfavourable review of your business, violates our Community Guidelines, please contact support. We are not a party to transactions or disputes between members, including disputes over unfavourable reviews or other member Content.
5. Confidential PropertyHeads Information
You and your business acknowledge that PropertyHeads may provide you with certain information that is proprietary and confidential to PropertyHeads. You agree to keep this information confidential, not to disclose it to any third party, and to use it only as permitted by PropertyHeads for your internal business purposes. If you believe that you must disclose any such information for legal reasons, you will notify PropertyHeads in writing before doing so, and you agree to provide PropertyHeads with reasonable assistance if PropertyHeads seeks an order maintaining the confidentiality of the information.
6. PropertyHeads Fees
There is no charge, either now or at any time in the future, for creating, claiming or maintaining either an Agent or Business Account on PropertyHeads. There is no charge, either now or in future, for posting Content (including property listings in the case of Agent Accounts), which includes responding to other users enquiries related to your Content. Furthermore we will give you 100% organic reach to your network (excluding those that have opted not to see your Content) when posting Content for free, forever.
PropertyHeads commits to a friendly and collaborative approach to helping you grow your business with no compulsory fees ever. However PropertyHeads does reserve the right to charge for optional extra services in the future. These products do not currently exist but will largely seek to help you grow your business by harnessing the data we collect on our other users.
What Is a Cookie?
A cookie is a small file containing a unique identifier that is placed in the web browser of your computer or mobile device. Cookies and related technologies, such as tracking pixels, enable our systems to recognize your device and report information back to us. Such recognition helps the efficient operation of PropertyHeads, including our website and apps.
What Cookies Does PropertyHeads Use, and Why?
We use both session cookies and persistent cookies.
We use a session cookie to identify you during a particular visit to PropertyHeads. Session cookies expire after a short time, or when you close your web browser or app after using PropertyHeads.
We use a persistent cookie to identify you over a long period of time. (For example, if you asked us to keep you signed in, we would use a persistent cookie for that purpose.) Persistent cookies remain on your device for the set period of time specified in the cookie.
Facebook: If you register or sign in using Facebook, a Facebook cookie is set to help track your log-in.
Google Analytics: We use Google Analytics, including Google Analytics cookies, to collect anonymous traffic data to help us analyze how members and visitors access and use PropertyHeads, and for other Analytics services relating to website activity and internet usage.
Third-Party Cookies From Content Shared By Members: PropertyHeads members may share content on PropertyHeads that originates from a third-party website or service, and that third-party website or service may set its own cookies when you interact with that content. For example, if a member posts a video from YouTube on PropertyHeads, YouTube may set a cookie when you click to watch the video.
What Other Related Technologies Does PropertyHeads Use, and Why?
Tracking Pixels: Our advertising partners may use tracking pixels or similar technology to measure the success of the sponsored posts or other advertising products they use. A “tracking pixel” (also sometimes called web beacon, or clear GIF) is a tiny piece of code, invisible to the user, placed on a webpage or in an email and used in combination with a cookie, to link a given activity or impression back to the user; the advertiser includes it in its content so it can measure whether our members interact with that content (for example, by clicking to view an offer). We may set our own tracking pixel on an advertiser’s website so we can measure whether our members found the advertiser’s content effective or interesting, by tracking whether the sponsored post prompted members to take advantage of the advertised offer. This information helps us assess whether sponsored posts and other advertising offers are relevant and interesting to our members and successful for the advertiser.
Changes to This Policy